Many of the world's largest utility companies are already implementing Oracle Utilities as a part of the Smart Grid initiative. This has directly increased the demand for quality trained professionals. Though instructor led trainings (ILT) are available they are expensive and require time away from your workspace. To overcome this Dimension Consulting offers online training on Oracle Utilities Customer Care and Billing system.

The online training provides you the flexibility of studying at your own pace and costs a fraction of the ILT. This course explodes the myth that Oracle CC&B is a complex ERP and therefore the training is very complex and can be imparted only through an instructor led training. For those who are comfortable in an ILT environment, we do offer advanced courses on need basis as well as design custom end-user training for Utility companies.

The online trainings currently available are listed below:

Level -1: The course is based on the version 2.3.1 and is designed for end-users, super users, functional consultants and users with experience on prior versions. Those with no previous exposure to ERP can take this training to embark on an exciting career. For those intending to become techno-functional consultants, this training is a pre-requisite for the advanced (Level -2) training. Join Now

Pre-requisite: None

Course Contents:
  • CC&B Concepts
  • CC&B screens and Navigations
  • Maintaining the CC&B Core Objects.
  • Customer Information Management
  • Customer Contacts
  • Start & Stop services
  • Premise Management/Replicator
  • Meter management
Level -2: The courses designed for advanced users, techno-functional architects with experience in previous versions. This course trains you on both administration and configuration of CC&B.

Pre-requisite: Attend Level 1 course or equivalent experience in CC&B.

Course Contents:
  • Credit & Collections
  • Billing
  • Rates
  • Payments
  • Adjustments
  • To Dos
  • SA Relationships
  • SA Configurations
  • Workflow
  • Case Management
  • Field Activity